|1. Customer Support Service|
Our customer support representatives are available from 10:00 am to 5:00 pm Monday through Friday, Eastern Standard Time. To ensure you order is processed in a convenient and comprehensive manner, please use this number for follow-ups, stock availability, product information, shipping information, and questions or changes to existing orders: 877-31-DANCE (877-313-2623). You can also email us at email@example.com.
|2. Holiday Hours|
Dancers Warehouse Customer Service is closed in observance of the following holidays:
New Year's Day
Day After Thanksgiving
Day After Christmas
New Year's Eve
In the event that any of these days falls on a holiday (except the day after Thanksgiving and the Day after Christmas), the day will be observed on the closest business day. Holidays falling on a Saturday will be observed on the prior Friday and holidays falling on a Sunday will be observed on the following Monday.
Any additional closings will be noted on our voicemail greeting.
|3. When will my order ship?|
Orders do not come through to customer service immediately upon placement. Generally, orders placed after 10:00am EST will not come through until the following business day. Orders placed on Friday after 10:00am EST will not be processed until the following Monday. Once our customer service department has received an order, the order will be processed right away unless otherwise notified by email. Most internet orders, for in stock items, will ship within 24-48 hours of the order being received Monday through Friday.
Our website does not have the capability of showing whether or not an item is in stock, with the exception of Capezio products. You will be able to submit orders even if an item is not in stock. You will be notified of any backorders as soon as customer service is able to review the order and check stock. Please feel free to contact us to determine availablility if you are on a tight deadline.
If you have a specific deadline that you need to receive your order by, please note it in the "Customer Notes" section of the checkout screen, or call us to make a manual note on your order.
THERE IS NO ORDER PROCESSING OR SHIPPING ON WEEKENDS.
Shipping rates and fees may vary depending on the delivery address for your order if shipping to either Canada or Puerto Rico. Your packages will be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.
|4. What are the shipping options?|
Shipping/delivery timelines vary depending on your location. After leaving our facilities UPS Ground takes about 5-7 business days, and USPS Ground takes 2-3 busines days. Expedited options are UPS 3 DAY, UPS 2 DAY, and UPS NEXT DAY. Please note that UPS will not deliver on weekends, even for rush orders. For example, if a Next Day Air order is processed by customer service on a Friday, it will be delivered on the following Monday.
|5. What type of payment methods do you accept?|
We accept Discover, Visa, Mastercard, American Express, PayPal, and gift cards.
|6. What is your return policy?|
We know how exciting it is to receive new dancewear, but please make note of our Return Policy before removing tags, discarding packaging, and trying items on.
Helpful Hints for Trying on Dancewear:
General Footwear - Make sure you are standing on a clean, dry surface. Refunds will not be approved for returned footwear that has been scuffed or soiled in any way.
Ballet, Pointe, and Jazz Shoes - Make sure your feet are clean and dry to prevent imprints from being left on the inside of the shoes. Satin is easily scratched/stained. Take extra care to ensure your surface is clean and dry. DO NOT sew ribbons or elastics onto shoes until you confirm the fit of the footwear.
Tap Shoes and Dance Sneakers - Do not wear outside. Pavement, cement, and dirt will ruin the soles and refunds will not be approved. Do not tap around the house as taps will get scratched even from just a few shuffles.
Bodywear - Tags must not be removed and must remain fully intact. Garments cannot have makeup or deodorant stains, and cannot be altered in any way. Wear undergarments when trying on bodywear.
Tights - CANNOT be returned once packaging has been opened. This is a Board of Health regulation that is beyond our control and exceptions can/will not be made. Feel free to contact us with sizing questions or clarification if you aren't sure the size will fit.
Returns can be made only within 30 days of the date on the invoice for an exchange or refund. Shipping and handling charges are non-refundable. Including the return form and all requested information will expedite the processing of your return/exchange. All returns must be sent to:
Dancers Warehouse Attn: Returns 375 Putnam Pike Smithfield, RI 02917
Returns must be received in original packaging and in resellable condition. Product not in resellable condition will not be accepted. The customer is responsible for all return shipping costs. Restocking fees may be assessed on certain items as outlined in the product's description on the website. Special orders for items not listed on the website are not returnable or refundable.
Thank you so much for your understanding. Happy dancing!
|7. What if an item is discontinued or back ordered?|
Every effort is made to ship orders complete and on time. In the event we are temporarily out of stock of an item that you ordered, our online store will inform you that the product is out of stock and the approximate ETA for that item.
In the instance of extended backorders, we will contact you to confirm that you want to leave the order open. If we do not receive a response after 3 attempts to reach you via phone and/or email, the order will be cancelled.
If an item has been discontinued and we are no longer able to obtain it from the manufacturer, we will notify you of your options. We may have alternative colors or sizes that could be sent as a substitution, or we are more than happy to help choose a different style.
|8. What if an item is missing from my order?|
Many times to ensure you receive your package as quickly as possible we may back order an item that is coming from the manufacturer. You should see this listed on your invoice under the "back order" column.
You may have also received a dropship from the manufacturer. Many companies allow us to have them ship directly from them to you. This saves time because the order will not need to come to us before shipping to you. If this happens you will receive a packing list which should include only what is in the box. The other items will be shipping out from Dancers Warehouse. Then you will receive your invoice for the entire purchace.
If you are still unsure as to where your item may be please don't hesitate to contact us at 877-313-2623 or firstname.lastname@example.org.
|9. Copyright and Trademark|
This site is owned and operated by Dancers Warehouse Inc. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Dancers Warehouse Inc., Copyright © 2002, ALL RIGHTS RESERVED. All audio and video clips are the sole property of Dancers Warehouse Inc. or their respective content providers. All software used on the site is the sole property of Dancers Warehouse Inc. or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Dancers Warehouse Inc.'s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
All trademarks or service marks of Dancers Warehouse, Inc. All custom graphics, icons, logos and service names are trademarks, trademarks or service marks of Dancers Warehouse Inc. All other trademarks or service marks are property of their respective owners. The use of any Dancers Warehouse trademark or service mark without Dancers Warehouse Inc.'s express written consent is strictly prohibited.
|10. Commitment to Service|
|We have turned into the destination of choice for our customers by delivering on our commitment to complete customer satisfaction. Our customer service team is here for you, with convenient options to meet your needs, such as easy-to-find policies and procedures to assist you through any of your purchases. Whether you're looking for information on policies, orders, or great deals, we can help.|
|11. Pricing Discrepancies|
Due to periodic changes in price from our manufacturers and distributors, we cannot guarantee a flat price structure. Occasional price changes are required. In certain instances typographical errors may occur and Dancers Warehouse cannot be held responsible for those discrepancies.
|12. Sales Tax|
|Dancers Warehouse is required by law to charge sales tax in the state of Rhode Island and Massachusetts. Sales tax is charged on total merchandise plus handling and delivery charges for orders delivered to RI at a rate of 7% and 6.25% for Massachusetts.|
|13. International Sales|
|Currently, Dancers Warehouse does not ship internationally, although we are working on expanding to international customers. We ship only within the Unites States, Canada, and Puerto Rico. Shipping rates and fees may vary depending on the delivery address for your order if shipping to either Canada or Puerto Rico. Your packages will be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.|
|14. Limited Liability of Products Sold|
|All of Dancers Warehouse Inc.'s products are guaranteed against defects for 30 days from the date of the invoice. Except as expressly stated herein, Dancers Warehouse Inc. makes no representations or warranties, either express or implied, of any kind with respect to products sold on the dancerswarehouse.com sites. Except as expressly stated herein, Dancers Warehouse Inc. expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Dancers Warehouse Inc. arising from any product sold on the dancerswarehouse.com sites shall be the price of the product ordered. In no event shall Dancers Warehouse Inc., its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.|
|15. Typographical Errors|
|In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Dancers Warehouse shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Dancers Warehouse shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Dancers Warehouse will immediately issue a credit to your credit card account in the amount of the charge.|
|The dancerswarehouse.com web sites and the materials therein are provided “as is”. Dancers Warehouse Inc. makes no representations or warranties, either expressed or implied, of any kind with respect to the dancerswarehouse.com sites, their operations, contents, information, materials or year 2000 compliance. Dancers Warehouse Inc. expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that Dancers Warehouse Inc., its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the dancerswarehouse.com sites. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.|
|17. Product Lines|
We are considered the lowest price leader, offering products including dance shoes, dancewear and accessories for all your dancing needs. Individuals and businesses can shop quickly and easily at www.dancerswarehouse.com 24 hours a day, 7 days a week.
|18. Ordering Security|
Dancers Warehouse provides our customers with the latest technology securing each order with advanced server and shopping cart protection. We take extra care to protect your information by using advanced encryption and firewall technology throughout the ordering process. To further ensure your security, we use state-of-the-art SSL (Secure Sockets Layer) encryption to protect personal information from unauthorized use. Your personal information is protected and is not distributed to third parties and email advertising agencies.
|19. Discount Pricing|
|Dancers Warehouse discounts up to 25% below manufacturer's suggested retail. Our prices are the lowest the manufacturers will allow us to sell items for. Our pricing is subject to change without notice due to price increases by our manufacturers.|