|1. Customer Support Service|
|Our customer support representatives are available from the hour 10:00 am to 5:00 pm Monday through Friday Eastern time. To ensure you order is processed in a convenient and comprehensive manner, Please use this number for follow-ups, stock availability, product information, shipping and questions or changes to existing orders. You can contact us at 877-31-DANCE or email us at email@example.com. You can also send faxes to 401-232-3880.|
|2. Holiday Hours and Shipping|
Customer service hours for the Holidays are the following:
Christmas Eve: 10 am - 1 pm eastern
Christmas Day: Closed
December 26: Closed
New Year's Day: Closed
If your item is out of stock and will not be available before the holiday a customer service representative will notify you by email or phone.
|3. When will my order ship?|
Once our customer service department has received an order, the order will be processed unless otherwise notified by email. Most internet orders, for in stock items, will ship within 24-48 hours of the order being received Monday through Friday. Orders placed on Friday after 12pm eastern time will not be processed until the following Monday. There is no shipping and processing on weekends.
Shipping rates and fees may vary depending on the delivery address for your order if shipping to either Canada or Puerto Rico. Your packages will be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.
|4. What are the shipping options?|
|After leaving our facilities UPS GROUND takes about 5-7 business days. Expedited options are UPS 3 DAY, UPS 2 DAY, and UPS NEXT DAY. Orders placed after 12pm eastern time on Fridays will not be processed until the following Monday.|
|5. What type of payment methods do you accept?|
|We accept Discover, Visa, Mastercard, and American Express.|
|6. What is your return policy?|
Returns on Internet items can be made only within 30 days of Invoice for exchange or refund, no questions asked. Sale items are not returnable or refundable. Shipping and handling charges are non-refundable.
The customer must return the merchandise with a copy of the invoice. For an exchange please enclose an explanation of what you would like us to send you. All returns must be sent to Dancers Warehouse 375 Putnam Pike Smithfield RI 02917 Attention Returns.
Returns must be received in original packaging and in resaleable conditions. Product not in resaleable condition will not be accepted. . The customer is responsible for all shipping costs.
Special orders not listed on the Web Site are not returnable or refundable.
|7. What if an item is discontinued or back ordered?|
Every effort is made to ship orders complete and on time. In the event we are temporarily out of stock of an item that you ordered, our online store will inform the customer the product is out of stock. Back orders older than 60 days will be automatically canceled, unless there are special circumstances.
In the instance where an item becomes back ordered after the order has been placed, a customer service representative will notify you. Customers will be notified by e-mail or phone call.
|8. What if an item is missing from my order?|
Many times to ensure you receive your package as quickly as possible we may back order an item that is coming from the manufacturer. You should see this listed on your invoice under the "back order" column.
You may have also received a dropship from the manufacturer. Many companies allow us to have them ship directly from them to you. This saves time because the order will not need to come to us before shipping to you. If this happens you will receive a packing list which should include only what is in the box. The other items will be shipping out from Dancers Warehouse. Then you will receive your invoice for the entire purchace.
If you are still unsure as to where your item may be please don't hesitate to call (877)313-2623 M - F 10:00 am - 5 pm eastern or email us at firstname.lastname@example.org.
|9. Copyright and Trademark|
This site is owned and operated by Dancers Warehouse Inc. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Dancers Warehouse Inc., Copyright © 2002, ALL RIGHTS RESERVED. All audio and video clips are the sole property of Dancers Warehouse Inc. or their respective content providers. All software used on the site is the sole property of Dancers Warehouse Inc. or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Dancers Warehouse Inc.'s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
All trademarks or service marks of Dancers Warehouse, Inc. All custom graphics, icons, logos and service names are trademarks, trademarks or service marks of Dancers Warehouse Inc. All other trademarks or service marks are property of their respective owners. The use of any Dancers Warehouse trademark or service mark without Dancers Warehouse Inc.'s express written consent is strictly prohibited.
|10. Commitment to Service|
|We have turned into the destination of choice for our customers by delivering on our commitment to complete customer satisfaction. Our customer service is here for you, with convenient options to meet your support needs, such as an online easy-to-find policies and procedures to assist you through any of your purchases. Whether you're looking for information on policies, orders, or great deals, we can help.|
|11. Pricing Discrepancies|
|Due to periodic changes in price from our manufacturers and distributors, we cannot guarantee a flat price structure. Occasional price changes are required. In certain instances typographical errors may occur and Dancers Warehouse cannot be held responsible for those discrepancies.|
|12. Sale Tax|
|Dancers Warehouse is required by law to charge sales tax in the state of Rhode Island and Massachusetts. Sales tax is charged on total merchandise plus handling and delivery charges for orders delivered to RI at a rate of 7% and 6.25% for Massachusetts.|
|13. International Sales|
|Currently, Dancers Warehouse does not ship internationally. We ship only within the Unites States, Canada, and Puerto Rico. Shipping rates and fees may vary depending on the delivery address for your order if shipping to either Canada or Puerto Rico. Your packages will be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.|
|14. Limited Liability of Products Sold|
|All of Dancers Warehouse Inc.'s products are guaranteed against defects for 30 days from the date of the invoice. Except as expressly stated herein, Dancers Warehouse Inc. makes no representations or warranties, either express or implied, of any kind with respect to products sold on the dancerswarehouse.com sites. Except as expressly stated herein, Dancers Warehouse Inc. expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Dancers Warehouse Inc. arising from any product sold on the dancerswarehouse.com sites shall be the price of the product ordered. In no event shall Dancers Warehouse Inc., its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.|
|15. Typographical Errors|
|In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Dancers Warehouse shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Dancers Warehouse shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Dancers Warehouse will immediately issue a credit to your credit card account in the amount of the charge.|
|The dancerswarehouse.com web sites and the materials therein are provided “as is”. Dancers Warehouse Inc. makes no representations or warranties, either expressed or implied, of any kind with respect to the dancerswarehouse.com sites, their operations, contents, information, materials or year 2000 compliance. Dancers Warehouse Inc. expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that Dancers Warehouse Inc., its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the dancerswarehouse.com sites. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.|
|17. Product Lines|
|We are considered the lowest price leader, offering products including dance shoes, dancewear and accessories for all your dancing needs. Individuals and businesses can shop quickly and easily at dancers warehouse.com 24 hours a day, 7 days a week.|
|18. Ordering Security|
|Dancers warehouse provides our customers with the latest technology securing each order with advanced server and shopping cart protection. We take extra care to protect your information by using advanced encryption and firewall technology throughout the ordering process. To further ensure your security, we use state-of-the-art SSL (Secure Sockets Layer) encryption to protect personal information from unauthorized use. Your personal information is protected and is not distributed to third parties and email advertising agencies.|
|19. Discount Pricing|
|Dancers Warehouse discounts up to 25% below manufacturer's suggested retail. Our pricing is subject to change without notice due to price increases by our manufacturers.|